Senior Collections Manager

Role: Senior Collections Manager

Location: Quezon City

Education: Any Graduates

Responsibilities:

• Managing collection operations / customer servicing process on a day to day basis

• Independently resolve outstanding issues and communicate/escalate problems to Senior Management.

• Participate in industry initiatives and working groups if required

• Driving productivity and efficiency

• Analysis of reports and determine authenticity of the report, and ability to identify significant variances.

• Complete ownership of deliverable of team and handling escalations.

• Attend daily calls with customer and explain the status/ progress of deliverables

• Respond to customer queries on deliverables

• Help team members to fix the issues in daily activities

• Act as first/Second level of escalation on delivery issues

• Ensuring Checklist, Metrics and EOD act...