Senior D365 & Copilot Platform Engineer

Role- MS Dynamics 365 Developer- Customer Service

Exp- 10+ years

Location- Bangalore, Pune, Gurgaon, Chennai, Hyderabad, Bhopal & Jaipur

Job Description:

We are seeking an experienced Senior Dynamics 365 Developer with strong hands-on expertise in Dynamics 365 Customer Service and Microsoft Copilot capabilities. The role focuses on designing, developing, and enhancing high‑quality solutions in close collaboration with the Product Owner and Agile delivery teams.

Key Responsibilities

• Design, develop, and customize Dynamics 365 Customer Service solutions
• Translate product backlog items and user stories into robust technical implementations
• Implement and optimize Copilot (AI-powered) features within Dynamics 365
• Develop custom entities, plugins, workflows, business ru...