Senior Director, Customer Success

The Senior Director of Customer Success is responsible for defining and leading Safe Software’s North American post‑sales strategy, ensuring customers achieve measurable outcomes while driving expansion revenue and strong net revenue retention. This role builds and scales a proactive Customer Success organization that transforms customer engagement into a predictable growth engine. We have an immediate opening and are excited to find the right candidate to join our team.

Key Goals

• Establish and scale a high‑performing Customer Success organization across North America
• Drive net revenue retention and expansion through customer lifecycle excellence
• Embed a proactive, outcome‑driven customer engagement model
• Build systems, processes, and metrics that enable predictable growth and visibility
• Serve as the executive voice of the customer across product and go‑to‑market strategy