Senior Dynamics 365 CRM Functional

About the Role

In this senior consulting role, you will lead end-to-end functional design and delivery of Dynamics 365 CRM solutions. You will partner directly with client stakeholders to gather requirements, build solution roadmaps, and ensure implementations align with business objectives. You will also collaborate with technical and project teams to deliver successful outcomes using structured, Agile-driven methodologies.

Key Responsibilities

• Lead functional discovery workshops, requirements elicitation, and business process mapping
• Design and configure solutions across Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service
• Utilize the Power Platform (Power Apps, Power Automate, Dataverse) to extend and enhance D365 capabilities
• Produce functional specification documents, user stories, and acceptance criteria
• Provide leadership during UAT, training, and deployment activities