Senior Engineer (Production Support)

Serve as the senior technical expert for high priority Java application incidents in production.

Diagnose issues across large-scale distributed systems using logs, thread dumps, heap dumps, GC analysis, performance metrics, and dependency traces.

Quickly assess and implement code fixes, configuration changes, and performance optimizations to restore stability.

Work closely with QA and development teams to validate fixes and coordinate safe rollout.

Act as a technical lead during Sev1/Sev2 incidents, driving troubleshooting, communication, and timely decision making.

Coordinate with application, infrastructure, database, and SRE teams to resolve complex cross platform issues.

Provide clear, concise ...