Senior Genesys Engage Engineer

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.

What You'll Be Doing

• Design, implement, and maintain Genesys Engage solutions to meet business requirements.
• Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting.
• Develop and optimize routing strategies usin...