Senior Implementation Analyst

Job Title: Senior Implementation Analyst

Experience: 6+ years

Key Responsibilities:

• Execute implementation activities across lifecycle phases
• Collaborate with clients to understand business needs, define requirements, and ensure accurate system configurations and rule setups
• Configure product modules based on client workflows and requirements
• Validate configurations through UAT support and scenario testing and troubleshoot configuration issues during implementation and post go-live
• Work with cross-functional teams including product, engineering, customer success, and support to drive smooth implementations
• Identify and escalate risks, resolve issues proactively, and communicate status updates to stakeholders regularly
• Foster strong client relationships to support retention and identify opportunities for upselling or expansion