Senior Implementation Consultant, CCAAS

Manage end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.

Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.

Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.

Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.

Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that preempt issues and maximize client ROI.

Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption.