Senior IT Service Management Advisor

We are currently requesting resumes for the following position : Senior IT Service Management Advisor Resume Due Date : Tuesday, June 17, 2025 (5:00PM EST) Job ID:

25-103 Number of Vacancies : 2 Level : MP4 Duration : 12 Months Hours of work:

35 Hours per week Location : 889 Brock Road, Pickering Work Mode:

Hybrid – 2 days Remote Job Overview The Senior IT Service Management Advisor is a highly skilled Major Incident Commander responsible for leading and enhancing IT Service Management practices across the organization. This role ensures compliance with ITIL-based processes for incident, request, problem, change, knowledge, and release management, while promoting adoption, enabling tool capabilities, and driving service excellence. As the central authority during major incidents, the Senior ITSM Advisor facilitates resolution bridges, leads cross-functional collaboration, provides timely executive-level updates, and serves as a critical escalation point for i...