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Senior IT Services Manager (m/f/d)

Berlin, Berlin, Germany • Posted June 05, 2026

Job Type: Full-time
Location: Berlin, Berlin
Posted: June 05, 2026
Category: Operations Specialties Managers
Application Deadline: July 15, 2026

Role Description

Your Responsibilities

Vendor & Outsourcing Management
  • Monitor and manage ICT service providers and outsourcing arrangements (including secondary assets).
  • Maintain and update the contract, SLA, and KPI catalogues; track performance and drive service improvement actions.
  • Conduct vendor risk assessments in line with MaRisk and DORA requirements.
  • Ensure ICT vendors hold and maintain valid certifications (ISO, SOC 2, or equivalent).
  • Support and coordinate the sub-outsourcing notification process for intra-group and other third party services.

    • Risk, Compliance & Audit Readiness
  • Implement second and third line of defence finding remediations related to risk analysis, business continuity, and governance maturity.
  • Consolidate performance, incident, and compliance reports; escalate issues and coordinate remediation.
  • Maintain accurate and complete documentation to ensure ongoing audit readiness.
  • Collaborat...

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