Senior IT Support Engineer (Outsource)

Role : Senior IT Support Engineer
Location : Abu Dhabi

Role Purpose:
To provide IT support functions for all IT requirements at ADIB Group (locally and remotely) using available tools and applications.

To take part in IT Support Projects/Major Tasks to achieve ADIBs business objectives.

Key Accountabilities of the role

End User Support IT Equipment Request Management (80%)

• Act as a single point of contact for phone calls and emails from staff regarding IT Equipment requests and queries.
• Verify IT Equipment requests and transfer valid ones to IT Workshops.
• Handle Workshop replenishment requests.
• Communicate and coordinate with VMCP department for the procurement of end user IT Equipment.
• Request IT Equipment for Workshops Replenishment and different projects using SAP Ariba system.
• Communicate and coordinate with Facility Management depart...