Senior IT System Engineer (based in Da Nang)

The Senior System Engineer is a key technical authority within SmartDev’s IT Infrastructure team. You will own the reliability, performance, and security of our systems - spanning on-premises hardware, cloud workloads, and the network fabric that connects them. You are the primary escalation point for complex incidents and a trusted partner to development and product teams.

System & Infrastructure Operations 

• Resolve and close incidents and service requests in line with help desk SLAs, acting as the first point of escalation for system-related issues. 
• Plan and execute hardware and software deployments, upgrades, and lifecycle maintenance. 
• Monitor system health, performance, and capacity; proactively address risks before they impact service. 
• Maintain scheduled data backups and validate ...