Senior ITSM Architect at Miratech

Enhance IT operations with Miratech as a Senior ITSM Architect focused on network consolidation for a major US Telco. Design effective governance frameworks while driving operational efficiencies.

In this pivotal role, you will lead the development and implementation of comprehensive ITSM frameworks for large-scale IT mergers. Your responsibilities will include mapping observability alerts and creating automated incident management processes that ensure seamless service delivery while maintaining high project lifecycle standards.

Key Responsibilities: • Lead design of the ITSM target operating model • Establish CAB quality gates for regulatory compliance • Map alerts to the ITSM platform for operational logic • Develop incident-creation rules within ITSM tools • Work with observability teams to integrate monitoring data

Requirements: • Over 10 years in IT Service Management or related fields • Solid experience with ServiceNow or Jira Service Management • In-d...