Senior Machine Learning Engineer

Job Description

Zendesk's people have one goal in mind: to make Customer Experience better.

The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities.

Role Overview

As an ML Engineer, you will build and ship LLM-powered applications on solid data foundations - from agent architectures and evaluation frameworks to production ML systems that drive measurable business outcomes. You will own problems end-to-end: identifying wha...