Senior Manager, Application Development & Support

Toronto, Ontario, Canada • Posted June 19, 2026

Job Type: Full-time

Location: Toronto, Ontario

Posted: June 19, 2026

Category: Operations Specialties Managers

Application Deadline: July 29, 2026

Role Description

Is this role right for you?
 In this role you will: Lead and manage a geographically distributed team across Development and Application Support; recruit, coach, and develop talent while fostering a high-performance and accountable culture.

Drive execution of technology initiatives across Caribbean and LATAM, including software currency upgrades, modernization efforts, and region-specific regulatory changes.

Establish and continuously improve a scalable application support and operational resilience model, ensuring effective triaging, prioritization, and assignment of incidents based on severity and business impact.

Lead resolution of high-severity incidents (P1/P2) by: Ensuring timely stakeholder engagement
Driving appropriate escalation across technology and business leadership
Restoring service quickly while ensuring root cause analysis and preventative actions 

Oversee governance and compliance processes, including: Ne...
                

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