Senior Manager, Experience Design

About the Role

As the Senior Manager Experience Design, you will lead the strategic direction and delivery of exceptional customer experiences across digital channels and broader service ecosystems.

The role oversees both digital design (UX/UI) and service design functions, ensuring our overall member experiences are intuitive, cohesive and aligned to member and business objectives.

By bringing together digital design excellence, systems thinking and customer insight, this role plays a critical part in shaping our experience vision and driving customer experience innovation.

Responsibilities

• Strategic Digital Product Design: Partner with Head of Digital Product to drive the strategic experience vision for our digital products. 
• Digital Experience Design: Lead and mentor a team of UX & UI designers. Set the strategic directio...