Senior Manager for IT Application Support

Shape the future of IT application support with RBC as a Senior Manager. Manage critical application services, ensuring outstanding support and operational excellence.

As part of RBC's Finance and Audit IT Application team, you will be responsible for leading application support efforts. This role involves managing support for a portfolio of applications, implementing monitoring frameworks, and mentoring teams to adopt a proactive support approach. Collaborate with business leaders to translate technical issues into clear business impacts.

Key Responsibilities: • Ensure stringent SLAs and application health monitoring • Direct global support teams across multiple regions • Conduct disaster recovery exercises and document results • Foster observability across all applications • Promote automation in support processes

Requirements: • Over 7 years managing application support teams • Experience with AI tools is a plus • Knowledge of ticketing tools like ServiceN...