Senior Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Sr. Manager, WFM Contact Center & Back office

The Call Center Workforce Manager will manage the operational activities & transformation initiatives which includes the forecasting, scheduling, and ensuring staffing levels are sufficient to meet service and productivity goals.

The Contact Center Workforce Manager leads a centralized workforce management staff responsib...