Senior Manager of Customer Technical Services

Join Leap Tools as the Senior Manager of Implementation Services and drive excellence in technical project management. Ensure seamless onboarding and implementation while fostering a high-performance team culture, even in a remote setting.
In this strategic role, you will oversee the customer technical lifecycle and manage a global team dedicated to operational efficiency. Collaborate with heads of Product and Sales to ensure our solutions meet critical customer needs and strengthen integrations across various platforms.
Key Responsibilities:
• Execute vision for Professional Services aligned with company goals
• Influence product roadmap in collaboration with Engineering
• Support customer journey from sales through post-go-live
• Improve onboarding methodologies to maintain high quality
• Manage a remote, multilingual team's productivity and efficiency
Requirements:
• 5+ years in managing Technical Projects or Professional Services teams
• Strong communi...