Senior Manager Service Delivery Role

Lead the Ottawa office of PLATO as a Senior Manager focused on service delivery excellence. Shape teams and streamline client engagements while fostering a culture of inclusion.
You will be at the forefront of building strong delivery teams and managing client relationships at PLATO. Your mission is to drive exceptional software testing services while cultivating a workplace that values growth, innovation, and diversity. Focus on mentoring team members and enhancing overall employee experience in your leadership role.
Key Responsibilities:
• Develop and mentor diverse software delivery teams
• Oversee multiple client projects in the region
• Drive employee engagement initiatives for a positive work culture
• Manage project issues and delivery risks
• Represent PLATO at industry events and networking opportunities
Requirements:
• 10+ years in IT with software testing experience
• 5+ years managing teams or projects
• Proven expertise in consulting and de...