Senior Manager Solutions Architecture in Cloud

calgary, ab, Canada • Posted June 05, 2026

Job Type: Full-time
Location: calgary, ab
Posted: June 05, 2026
Category: Other-General
Application Deadline: July 15, 2026

Role Description

Drive innovation in cloud contact center solutions at TELUS Digital as a Senior Manager of Solutions Architecture for Genesys CCaaS. This remote/hybrid position combines technical prowess with client-facing skills.

Leverage your expertise in Genesys Cloud CX to architect cutting-edge solutions that meet the complex demands of today's clients. You will oversee the pre-sales process, ensuring that your teams deliver exceptional solutions tailored to various industry needs while maintaining a focus on sales integration.

Key Responsibilities: • Spearhead technical pre-sales efforts including client workshops • Architect comprehensive contact center solutions with Genesys Cloud • Collaborate with sales for accurate solution scoping and proposals • Showcase demos that highlight product capabilities across industries • Draft detailed technical documentation and designs

Requirements: • 5+ years in solutions architecture or technical consultancy • Proven expertise in ...

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