Senior Manager, Workforce Management and Optimization

Senior Manager, Workforce Management and Optimization

Base Pay Range

CA$115,000.00/yr - CA$135,000.00/yr

At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth‑management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Our culture—abbreviated the “oneaviso” brand—is energized by talented professionals who exemplify these values daily.

Opportunity

The Senior Manager, Workforce Management & Optimization will join the Client Solutions team, reporting to the Director of Continuous Improvement. The role leads the development and continuous improvement of an innovative, employee‑centric WFM practice, manages all workforce‑management activities across our contact centres, and oversees departmental reporting and analysis.

Who you are

• Service – You put clients’ needs first, advocate service excellence and develop pa...