Senior Network Support Engineer

Who we are:

Modern Networks, established in 2000, is a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in delivering services to the property management sector and commercial businesses nationwide. We work closely with customers to deliver a wide range of IT services, from endpoint technology to connectivity and telephony. Our partnerships with market‑leading vendors enable us to deliver first‑class services and solutions.

The Job:

The Senior Network Support Engineer sits in our third line managed services, and plays a key role in maintaining and supporting both internal and external network infrastructure and services. The role focuses on the management, operation, and support of network systems and equipment. You will respond to incidents, service requests, and system‑generated events, ensuring stability, performance, and excellent customer experience. Additionally, this role requires participation in our Out of Hours ro...