Senior Network Support Engineer | ThousandEyes

About the Role

Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains, helping them identify network loss, diagnose route leaks, script monitoring solutions, reproduce complex behaviors, and resolve outages quickly.

What You’ll Do

• Provide advanced technical expertise and leadership in solving complex, high-impact customer issues
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions
• Guide and mentor junior engineers, fostering technical growth and team development
• Submit and manage effective escalations, coach others on how to engage with Engineering and Product teams
• Utilize advanced software skills to configure, troubleshoot, or automate ThousandE...