Senior NOC Engineer

Meet the team

The Senior NOC Engineer is the next-level escalation point for NOC Analysts and plays a critical role in maintaining the health and performance of the organization’s IT network infrastructure. Working within a team of IT professionals, you will deliver 24x7 IT support services to users across all sites. You will utilize your knowledge, skills, and abilities to resolve incidents within agreed SLAs, participate in process improvements, and leverage a wide array of tools and systems.

Where you come in

• Handle network & systems incidents escalated from NOC Analysts and perform troubleshooting.
• Escalation of issues to Major Incident through IOC.
• Join as technical resource on major incident bridges (until escalated to the next tier) and coordinate with internal teams and vendors.
• Utilize advanced monitoring tools for proactive detection and analyze trends for preventive measures.
• Escalate issues to higher ti...