Senior Operations Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Operations Analyst working onsite in Iloilo City, Philippines , you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Have a passion for solving work‑related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll manage the team responsible for monitoring performance and provide insights and recommendations for program performance indicators and metrics. You’ll also monitor performance and provide insights and recommendations.

During a Typical Day, You’ll

• Develop positive relationships
• Complete Change Requests accordingly, including reviews of impacts to all departments and Contractual Alignment.
• Detail‑oriented management across multiple databases necessary to provide real‑time support and feedback
• Manage day-to-day operations,...