Senior Operations Associate (Reconciliation)

Scheme & Settlement Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we’re creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people — those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Overview

Senior Operations Associate plays a critical role in ensuring the timely and accurate fulfillment of aftersales requests and adjustment of transactions related to bank products and services (e.g., e-wallet deposits, loans, credit cards, QR payments/acquiring transactions). This position ensures all requests are handled within service level agreements (SLA), with a strong focus on compliance, reconciliation, and stakeholder coordination. The role requires a high degree of attention to de...