Senior Operations Lead: Process & Team Excellence

EXL is seeking a Business Leader in Mantalongon, Cebu to manage team productivity while ensuring quality service delivery. The successful candidate will be responsible for meeting SLA targets and driving quality initiatives.

A minimum of 24 months supervisory experience in a BPO environment with a background in US Retirements is required. This leadership role emphasizes teamwork, compliance, and development of high performing teams.