Senior Operations Manager

Proxycare delivers ultra-premium, white-glove medical concierge services to HNIs and busy professionals.

The Senior Operations Manager will own end-to-end daily operations , ensuring every client experience meets 5-star hospitality standards , while coordinating doctors, hospitals, diagnostics, home care, and emergency workflows.

This role is ideal for a 5-star hotel, luxury hospital, or premium hospitality leader who understands service excellence, SOP discipline, discretion, and high-expectation clientele .

Key Responsibilities

1. End-to-End Operations Ownership

• Own daily operations for Proxycare Hyderabad (and satellite cities over time)
• Ensure seamless delivery across:
• Client onboarding
• Care coordination
• Appointment scheduling
• Emergency handling
• Follow-ups & continu...