Senior Patient Service Executive

A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in onthe-job training for new patient service associate staff and participates in quality improvement projects and initiatives. H/She may work in various clinic locations when the needs arise. H/She should be organised and responsive. She should possess effective communication and interpersonal skills. Roles and Responsibilities: • Provide front-desk services: • Manage and respond to enquiries • Liaise with patients and other stakeholders to provide services to patients • Schedule appointments for patients • Perform registration and necessary...