Senior Product Support Manager at TouchBistro

Elevate customer satisfaction as the Senior Product Support Manager at TouchBistro. Lead customer support and WFM teams to enhance experiences in a fast-paced SaaS environment.

In this senior role, you'll leverage your 8+ years in support leadership to drive operational excellence at TouchBistro. Your focus will be on managing technical escalations while collaborating across teams to utilize data for improving customer interactions and team performance. Engage in direct leadership of teams to achieve impactful results.

Key Responsibilities:
• Own daily operations to ensure smooth performance
• Lead collaborations to reduce friction in customer support
• Drive quick resolutions for escalated customer issues
• Design QA frameworks to enhance service delivery metrics
• Implement coaching strategies to uplift team performance

Requirements:
• 8+ years in SaaS or B2B support leadership
• Proven expertise in mana...