Senior Production Support Technical Analyst

What is the Opportunity?

As a Senior Technical Systems Analyst, you will work with both internal and external partners to provide 24/7 support for RBC and Moneris Credit /Debit card online and clearing systems, which processes over 5 billion transactions annually. In addition, you will oversee the end‑to‑end infrastructure needs and partner with RBC IT infrastructure teams to research, recommend, and implement solutions that meet stakeholder needs.

What will you do?

• Act as the primary IT liaison with multiple interfacing applications, RBC IT infrastructure teams, 3rd party vendors, and business partners.
• Perform end‑to‑end capacity and performance‑tuning to maintain or improve performance across multiple systems.
• Apply analytical and technical skills to proactively identify, track, manage and resolve application and infrastructure issues.
• Provide consulting services on new infrastructure initiatives—assess, research,...