Senior Program Manager, Service Operations, AV Fleets

**About the Role**

As the **Service Operations Program Manager** , you will be the primary architect of the operational systems that keep Uber's autonomous vehicle (AV) fleets moving. You aren't just managing a steady state; you are building the Service Engine from the ground up. You will define how we intake, triage, and repair the world's most advanced vehicle technology across a global network of AV partners and fleet operators.

Our ideal candidate is a **technical operator** -someone who can pivot from high-level strategy (defining a global operating model) to granular execution (ensuring a technician captures the right photo for a warranty claim). You are a builder who thrives in the gray space of emerging technology, possessing the entrepreneurial spirit to scale processes and the professional rigor to hold partners accountable to world-class SLAs.

**What You'll Do**

**1. Service Operating Model & Governance**

+ **Define the E2E Ser...