Senior Salesforce Administrator

Job Description Summary

As the

Senior Salesforce Administrator , you will be instrumental in the strategic configuration, maintenance, and optimization of the Salesforce platform. This role involves close collaboration with the Salesforce team and other departments to translate complex business requirements into tangible, strategic solutions within the platform. A key focus will be designing and building unique solutions to satisfy specific business needs. You will also support evolving business demands by creating comprehensive documentation for end‑user services and defining clear SLA metrics. This is a fixed‑term 12‑month contract. Duties and Responsibilities

Serve as the primary contact person for users, supporting them with answering questions and resolving issues across Sales, Service, and Marketing Cloud while cultivating a positive support experience. Create an optimal user onboarding experience by managing users and licenses in Salesforce based on ro...