Senior Salesforce Administrator

Job Description Summary As the Senior Salesforce Administrator, you will be instrumental in the strategic configuration, maintenance, and optimization of the Salesforce platform. This role involves close collaboration with the Salesforce team and other departments to translate complex business requirements into tangible, strategic solutions within the platform. A key focus will be designing and building unique solutions to satisfy specific business needs. Furthermore, you will support evolving business demands by creating comprehensive documentation for end‑user services and defining clear Service Level Agreement (SLA) metrics. Please note this is a fixed‑term 12 month contract.

Job Description Duties and Responsibilities

Serve as the primary contact person for users, supporting them with answering questions and resolving issues across Sales, Service and Marketing Cloud while cultivating a positive support experience.

Create an optimal user onboarding experie...