Senior Service Delivery Manager

About Position:

We are looking for a seasoned Service Delivery Manager to lead and manage global Service Desk operations with a strong focus on service excellence, stakeholder engagement, and operational efficiency. The role involves end-to-end ownership of service delivery, financial performance, governance, and continuous improvement while ensuring high customer satisfaction and business alignment.

• Role: Service Delivery Manager ServiceDesk Operations
• Location: Hyderabad
• Experience: 15+ Years
• Job Type: Full Time Employment

What You’ll Do:

• Lead and manage end-to-end Service Desk operations in a global delivery model
• Plan, implement, review, and audit service delivery to meet customer business requirements
• Negotiate, implement, and monitor SLAs while ensuring consistent service performance
• Mana...