Senior ServiceNow Implementation Specialist

Job Description

The Senior ServiceNow Implementation Specialist will be responsible for the hands‑on design, development, and/or implementation of the ServiceNow platform within a complex, multi‑tenant environment. You will leverage your deep expertise in ServiceNow's core modules, particularly in a Managed Service Provider (MSP) context using Domain Separation. You will build robust integrations with a wide array of enterprise systems, including AIOps platforms, OSS/BSS stacks, API gateways, and AI/ML services.

Key Responsibilities

• Platform Module Implementation: Lead on implementation tasks across core ServiceNow modules, including:
• ITSM Pro/Enterprise: Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, and SLA configuration.
• CSM Pro/Enterprise: Case and Account Management, Customer Portal, and Proactive Customer Services.
• ITOM Visibility + Health: CMDB, CSDM alignment, Discovery ...