Senior Software Engineer at TD

Become a Senior Software Engineer focused on Customer Center Technologies at TD in Toronto or London. This role emphasizes expertise in Amazon Connect, contact routing, and AWS services.

Reporting to the Senior IT Manager, as a Software Engineer III, you will design and build solutions for contact center applications. Your expertise will play a crucial role in developing and optimizing routing profiles and call flows within Amazon Connect. Mastering technical and operational aspects, you'll collaborate with stakeholders to align solutions with a strategic North American vision.

Key Responsibilities: • Design and maintain Amazon Connect contact flows and routing profiles • Develop optimized call routing strategies for improved customer experience • Analyze performance data to enhance operational efficiency • Collaborate with business units for tailored contact center solutions • Maintain documentation for system architecture and call logic

Requirements: • 10+ ...