Senior Solution Architect (Conversational AI)

Overview

Req Id: . Bell is seeking an experienced Conversational AI Architect to work as part of an innovative and customer-focused team. You will architect, design and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross-functional teams to meet the evolving needs of our customers. Responsibilities

Design end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants. Define and implement LLM-based architectures, including orchestration layers, RAG, and knowledge retrieval systems. Lead integration and development of scalable, multi-channel conversational frameworks (web, mobile, messaging, IVR). Establish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability. Collaborate with product owners, UX, and conversational design teams to define best practices...