Senior Specialist Program Manager, CX

Pune, Maharashtra, India • Posted May 25, 2026

Job Type: Full-time
Location: Pune, Maharashtra
Posted: May 25, 2026
Category: Operations Specialties Managers
Application Deadline: July 04, 2026

Role Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?


  • The -Lead Program management is the single-threaded owner for LOB-wide program execution, delivery governance, and operational excellence.

  • This role partners directly with the VP (LOB Leader) and Senior Directors to translate strategy into executable roadmaps, ensure predictable delivery of business-critical initiatives, and build a high-performance Program Management organization within the LOB
  • The role acts as the execution engine of the LOB, enabling leaders to focus on strategy, product, and technology outcomes while ensuring alignment, prioritization, financials, and delivery excellence ac...

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