Senior Supervisor - Operations ROI

Pune, Maharashtra, India • Posted May 28, 2026

Job Type: Full Time

Location: Pune, Maharashtra

Posted: May 28, 2026

Category: Top Executives

Application Deadline: July 07, 2026

Role Description

The Senior Supervisor – Operations ROI is responsible for managing daily operations and driving the performance of a frontline team to ensure the consistent delivery of high-quality services. This role serves as a critical liaison between management and operational staff, with a strong focus on compliance with healthcare regulations, including HIPAA, and adherence to client-specific requirements.
Key Responsibilities:
Team Management & Leadership: Supervise, lead, and motivate a team of - associates. This includes managing attendance, leave approvals, and overall team dynamics.

Performance Monitoring & Coaching: Monitor individual and team performance metrics (KPIs) such as Average Handle Time (AHT), Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Quality Assurance (QA) scores. Conduct regular coaching sessions, provide constructive feedback, and perform performance reviews to drive continuous improvement.
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