Senior Support Analyst

Location

Saskatoon, Saskatchewan

Position Summary

Horizon’s Support team plays a crucial role in the success of our Managed Services Clients. The Senior Support Analyst resolves more complex Client technology issues that may be escalated by the Support Analyst. This role has a deep and broad set of skills in a number of technologies with superior root cause analysis and problem-solving capabilities that ensures an effective resolution for escalated issues. This role is also critical in providing knowledge transfer and Subject Matter Expertise through coaching and guidance to Support Analysts and other team members when appropriate.

Services Provided

• Horizon Internal – provide escalation support to Horizon employees and help to manage Horizon’s internal infrastructure.
• Horizon Clients – escalation support and Subject Matter Expertise to Horizon’s Managed Services Clients.

General Responsibilities