Senior Technical Program Manager, Experience Analytics (Core Data Products)

Description
AWS Experience Analytics (EXA) is seeking a Technical Program Manager to lead delivery of the team's core data product portfolio. EXA exists to understand how customers experience AWS — and to turn that understanding into products and intelligence that teams across AWS can use. As AWS customers shift from traditional console-based building toward AI-augmented, agent-primary, and fully autonomous workflows, the way we measure, segment, and understand customers must fundamentally change. EXA is building the data products that make that possible.

You will own the delivery strategy and cross-goal coordination for three foundational data products: a unified customer lifecycle data platform, an AWS-wide customer experience metrics framework, and a customer segmentation framework. These products provide the semantic layer, identity systems, measurement standards, and governed data access that enable data-informed decision making across AWS.

This is not a miles...