Senior Technical Support Engineer

Responsibilities & Deliverables

• Provide professional application and technical support & consultation to clients of Finastra Payment products
• Triage functional application issues, payment processing issues and guide customers' utilization of Payment systems
• Execute escalation procedures when applicable as defined by management
• Involvement in projects throughout the development and implementation life cycle to ensure the actual implementation meets the requirements
• Work collaboratively with customers' and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third-party vendors
• Work assigned cases through the full case management life cycle
• Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy

Required Skills & Experience

• Minimum of 8...