Senior Technical Support Engineer

About the Project

We are seeking a Tier 2 Technical Support Engineer who possesses strong technical expertise, outstanding problem-solving abilities, and a customer-focused attitude to join our team. In this position, you will assist enterprise clients using Platform for Virtual and Hybrid Events, an important component of our video software (SaaS) solutions. Your responsibilities will include ensuring smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams

Required skills:

• 5+ years of technical support experience in SaaS.
• Able to handle high-pressure situations with excellent customer communication and escalation skills.
• Strong troubleshooting and debugging; skilled at log analysis, REST APIs, JSON, and SQL.
• Experience using AWS tools (CloudWatch, Athena, S3) and monitoring/logging platforms (Gr...