Senior Technical Support Engineer

**Principal Technical Support Engineer**

**Location-** Hybrid, Pune

**Position Summary-**

We’re hiring a **Principal Technical Support Engineer** to act as a **global technical authority** on our most complex escalations. You’ll be **customer-facing on escalation bridges** , bring calm technical leadership under pressure, and drive investigations to root cause across cloud-hosted systems, networking, and integrations.

**Responsibilities:**

+ Important operating model: our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth—diagnosis, architecture, evidence, options, and next-best actions—so what gets communicated is accurate and defensible.
+ No Bentley experience required. If you learn fast, reason clearly, and can prove root cause end-to-end in modern cloud environments, we want you.

+ Be the technical backbone of critical escalations (customer-f...