Senior Telecommunications Analyst (Cisco Call Manager)

Job Responsibilities

• Participates in the implementation and support of an advanced Voice Infrastructure that includes Cisco Voice (UC IP phones, Analog devices, video endpoints), Cisco PSTN Voice Gateways and IP Faxing technologies.
• Collaborates with IT system analysts to integrate both clinical and non-clinical communications with Cisco Voice infrastructure and to quickly troubleshoot and resolve issues that arise.
• Participates in the implementation and onboarding of additional clinics to the network.
• Analyzes, troubleshoots, and resolves voice and faxing issues, in addition to proactively monitoring monthly telephony billing reports, system capacity and license usage.
• Works with Technology Vendors to troubleshoot ongoing telecommunications performance issues and billing disputes.
• Provides IT and end user training on voice systems where required.
• Assists with planned and emergency maintenance of Cis...