Senior Telecommunications Engineer

Role: L1/ L2 Telephony Engineer , Hands-on experience with NICE CXone

Location: Manila, Philippines

Mode: Work from Office

* L1 Telephony Engineer – 1 Position

* L2 Telephony Engineer – 1 Position

L1 Telephony Engineer (2–5 Years)

L2 Telephony Engineer (6–10 Years)

Mandatory Skills:

* Hands-on experience with NICE CXone/Incontact

* Enterprise Telephony & Contact Center Administration

* VoIP, SIP, IVR, ACD, and call routing

* Incident, Problem & Change Management

* Vendor and stakeholder coordination

* Strong troubleshooting and RCA capabilities

* Experience supporting enterprise telephony or contact center platforms

* Knowledge of VoIP, SIP, call routing, and ticket handling

* Exposure to NICE CXone or similar platforms is an advantage

* Good communication skills and will...