Senior Training & Quality Leader — AI-Driven Operations

Concentrix is seeking a Senior Manager for Training & Quality in Quezon City. The role involves overseeing training quality, ensuring compliance with client measures, and leading multiple teams across various programs. Candidates should have over 10 years of experience in contact centers, strong proficiency in AI tools, and be adept in data analysis.

This is a pivotal role that demands excellent leadership and organizational skills to meet business objectives.