Senior Workforce Forecast & AHT Analyst

Stori in Mexico City is looking for a Sr. Workforce Analyst to generate precise forecasts for various business lines and develop glide paths for average handle time to enhance agent performance. The ideal candidate will possess analytical skills, with a Bachelor’s degree and experience in workforce management.

The role involves collaboration with different departments to ensure optimal staffing based on trends and seasonality. Proficiency with tools like NICE and Tableau is preferred.